Returns Policy

Last updated: October 26, 2026

We want you to love colouring with Blend. If something is not right with your order, this Returns Policy explains your options. It applies to orders placed by consumers on this website and does not affect your statutory rights under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Your 14-Day Right To Cancel

You can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive your goods. To cancel, email us at Support@blendformulations.com with your order number and the items you would like to return. You then have a further 14 days from telling us to send the items back.

Items That Can Be Returned

Because our products are edible colours and food decorating products, for health protection and hygiene reasons we can only accept change-of-mind returns of items that are:

• unopened, unused and with any seal, cap or tamper-evident packaging still intact;
• in their original packaging and in a condition we can resell.

Items that have been opened or unsealed after delivery cannot be returned unless they are faulty, damaged or not as described. This exception is permitted by Regulation 28(1)(e) of the Consumer Contracts Regulations 2013.

How To Return An Item

• Email us at Support@blendformulations.com with your order number and the items you are returning. We will reply with our returns address and any instructions.
• Pack the items securely so they cannot leak or be damaged on the way back to us, and include a note with your name and order number.
• Send your return with a tracked service and keep your proof of postage. We cannot be responsible for returns that are lost on the way back to us.

Unless your item is faulty, damaged or incorrect, the cost of sending it back to us is your responsibility.

Refunds

We will inspect your return and let you know once it has been approved. Refunds are made to your original payment method within 14 days of us receiving the items back (or receiving your proof of postage, if that is earlier).

If you cancel your whole order, we will also refund the standard delivery charge you paid. If you chose a more expensive delivery option, we only have to refund the cost of our standard delivery. We may reduce a refund if an item has been handled more than was needed to check it, or returned damaged or incomplete.

Depending on your bank or card provider, it may take a few extra working days for the refund to appear on your statement.

Faulty, Damaged Or Incorrect Items

If an item arrives damaged, leaking, faulty or is not what you ordered, please email us within 7 days of delivery where possible, with your order number and photographs of the product and packaging. We will offer a replacement or a full refund, including any delivery charges, and if we need the item back we will cover the return postage.

Under the Consumer Rights Act 2015 you are entitled to reject faulty goods and receive a full refund within 30 days of delivery, and you have further rights after that. Nothing in this policy limits those rights.

Exchanges

We do not offer direct exchanges. If you would like a different shade or product, please return the unopened item for a refund and place a new order for the item you would like.

Discounted And Promotional Items

Items bought with a discount code or during a promotion can be returned on the same terms as full-price items. Refunds are given for the price you actually paid.

Wholesale And Trade Orders

The 14-day right to cancel applies to consumers only. Returns of wholesale and trade orders are handled under the terms agreed with your trade account. Please contact trade@blendformulations.com.

Contact

If you have any questions about returns or refunds, please email us at Support@blendformulations.com or write to us at Blend Formulations, Unit 2B Innovation Drive, Tyseley, B11 3RE, United Kingdom.