Delivery Policy

Last updated: October 26, 2026

This Delivery Policy explains how Blend Formulations ("Blend", "we", "us") processes and delivers orders placed on this website. Every order is packed by our team at Unit 2B Innovation Drive, Tyseley, B11 3RE, United Kingdom, and sent out with a trusted courier or Royal Mail service.

Please read this policy together with our Returns Policy and Terms & Conditions.

Order Processing

Orders are usually processed and dispatched within 1–2 working days (Monday to Friday, excluding UK bank holidays). Orders placed at the weekend or on a bank holiday are processed on the next working day. During busy periods, such as product launches and the run-up to Christmas, processing may take a little longer and we will let you know if there is any delay to your order.

As soon as your parcel leaves us you will receive a dispatch confirmation email, with a tracking link wherever the service includes tracking.

Delivery Charges

Delivery charges are calculated at checkout based on your delivery address and the value of your order (after any discounts):

  • United Kingdom: Standard delivery £5.99. Free standard delivery on orders of £50 or more.
  • European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden): Standard international delivery £14.99. Free delivery on orders of £150 or more.
  • Rest of the world (Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates and the United States): Standard international delivery £23.99. Free delivery on orders of £150 or more.

We currently deliver only to the countries listed above. If your country is not shown at checkout, please contact us and we will do our best to help.

Estimated Delivery Times

Once dispatched, orders usually arrive within the following times:

  • United Kingdom: 2–4 working days.
  • European Union: 5–10 working days.
  • Rest of the world: 7–14 working days.

These times are estimates and are not guaranteed. Occasionally deliveries are delayed by the courier, customs checks, severe weather or other events outside our control. If you need your order for a specific date, please contact us before ordering.

Customs, Duties And Taxes

Orders delivered outside the United Kingdom may be subject to import duties, local taxes (such as VAT or GST) and customs handling fees once they reach the destination country. These charges are set by the destination country, are not included in our prices or delivery charges, and are the responsibility of the recipient. If these charges are refused and the parcel is returned to us, we will refund the value of the goods minus the original and return delivery costs.

Delivery Address

Please check that your delivery address is complete and correct before placing your order. If you notice a mistake, email us straight away and we will update it if the order has not yet been dispatched. We are not able to redirect parcels once they have left us. If a parcel is returned to us because the address was incorrect or it was not collected from the courier, we can send it again once the delivery charge has been paid a second time.

Looking After Your Colours In Transit

Our colours are packed securely to protect them in transit. When your parcel arrives, please unpack it promptly and store your products as described on the label, in a cool, dry place away from direct sunlight and heat.

Late, Lost Or Damaged Parcels

If your order has not arrived within 5 working days of the estimated delivery time, please contact us and we will investigate with the courier. If a parcel is confirmed as lost, we will send a replacement or give you a full refund.

If your order arrives damaged, leaking or with an item missing, please email us within 7 days of delivery with your order number and photographs of the parcel and products. We will arrange a replacement or refund. This does not affect your statutory rights.

Wholesale And Trade Orders

Delivery arrangements, charges and lead times for wholesale and trade orders are agreed separately. Please contact our trade team at trade@blendformulations.com.

Contact

If you have any questions about delivery, please email us at Support@blendformulations.com or write to us at Blend Formulations, Unit 2B Innovation Drive, Tyseley, B11 3RE, United Kingdom.